Shipping policy
Our Shipping Policy was last updated on 2nd Feb, 2025.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
● "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to Electric Scooter Repairs Adelaide, shown as ESR.
● "Goods" refers to the items offered for sale on the Service.
● "Orders" means a request by You to purchase Goods from Us.
● "Service" refers to the Website.
● "Website" refers to Our Online Store, accessible from www.escooterrepairs.com.au
● "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Thank you for visiting and shopping at ESR. The following terms and conditions constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing times
All Orders are processed within 2 business days. Most are processed faster. Orders are not shipped or delivered on weekends or holidays, except under circumstances controlled by the carrier.
If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.
Shipping rates & delivery estimates
Shipping charges for Your Orders will be calculated and displayed at checkout.
These rates change from time to time as set by the carrier.
Overnight and same day delivery is only available for Orders with delivery addresses within Adelaide, South Australia. Same day deliveries utilize services such as Uber. Same day delivery charges are paid by You. We will happily help arrange such deliveries from our end.
Delivery delays can occasionally occur. This is outside Our control.
Shipment to P.O. boxes.
We ship to addresses within Australia. Some items however may not be shipped to PO Boxes, and will require a street address.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
We are not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (local tariffs, taxes, or fees)
Damages
ESR is not liable for any products damaged or lost during shipping. All efforts are made to ensure your items are well packaged, and safe. If You received Your Order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Please try to take images of the packaging immediately when it arrives, and before attempting to open the packaging, as this can expediate the claim process.
Contact Us
If you have any questions about this Shipping Policy, You can contact Us:
● By visiting this page on our website: escooterrepairs.com.au
● By sending us an email: e.scooter.repairs.adl@gmail.com